This general information relates to Kakadu Cultural Tours Pty. Ltd. and its products listed on this website, herein after referred to as ‘The Company’.
KCT, and its associated companies, have factored in additional cost of fuel in the calculation of its day tour fares for season 2015/2016 with information available at time. We do not anticipate any surcharges being implemented during the course of the season. However, we do reserve the right to apply a fuel surcharge and/or alter fares in the case of unforeseen circumstances.
Tours require a minimum of 2 passengers to operate, in some cases where only 2 pax are booked on a tour - an alternative tour may be offered or alternative dates of touring may be offered.
KCT reserves the right to cancel or alter tour itineraries as deemed necessary. Alterations to schedules and/or itineraries may occur due to road, weather or tidal conditions, strikes, cultural issues, public holidays and accommodation availability etc. The company gives no guarantee as to the exact arrival or departure times as circumstances beyond our control may influence this. Tours require a minimum of 2 passengers to operate, alternatives or refunds will be offered to customers inconvenienced by changes.
The responsibility of KCT in connection with these tours is limited to the carriage of passengers and their luggage. The sale or provision of other services described within these rates is made by KCT as an agent and shall not be held liable for any accident, injury, delay, irregularity, loss or any damage caused by or resulting from provision of or failure to provide any such services. KCT strongly recommends that travel insurance be taken to cover against cancellation fees, loss or damage to baggage and costs arising from illness or acts of nature, e.g. cyclones, flooding, etc.
Pick-up and drop-off service is provided from Jabiru hotels for Arnhemlander Tours and wet-season products. Arnhemlander Pick-ups commence at 7.45am and are usually complete by around 8.05am. Please wait in hotel reception or outside, 5 minutes prior to earliest pick-up time of 7.45am. Times are provided as a guideline and may, at times, be affected by traffic conditions or pick-up delays. Coach pick-ups may be by another appointed contractor. Interstate & overseas passengers should re-confirm their pick-up times 24 hours prior.
Pick-up and drop-off hotel details are required at the time of booking.
NOTE: Every effort is made to locate passengers upon arrival at their pick-up point. If our driver/tour co-ordinator is unable to locate the passengers at the appointed time, customers will be considered as a no-show where cancellation fees apply.
Due to the extensive organisation involved with touring, cancellation fees are applicable to compensate for costs and lost revenue. We strongly recommend your customers take out travel insurance to cover against such charges.
Every effort will be made to re-schedule bookings where possible.
Due to our remote location, cancellation fees are applicable to compensate for costs and lost revenue:
SPECIAL NEEDS: If anyone has special needs or requirements as part of the cruise, please ensure you advise on booking or call the Jabiru office at in advance on 1800 525 2381800 525 238 FREE. Please note that the Arnhemlander day tour and Guluyambi cruise are not suitable for wheelchair passengers.
Child fares: Applicable to passengers between the ages of 4 - 14 years inclusive.
All children over the age of 12 months must occupy a seat on cruises.
Children from 1 to 4 years are provided with a reserved seat free of charge on cruises only.
Children under 12 months of age (infants) travel free of charge whilst being nursed on cruises.
Children under 4 years cannot be catered for on Arnhemlander Day Tour or the Ubirr/Magela Combo – no child safety seats available.
Children under 12 months of age (infants) not suited to the Arnhemlander Tour – no infant capsule restraint fittings available.
K86 Guluyambi Cultural Cruise - Hotel Pick-ups and drop-offs are not available. Passengers must make their own way to the Upstream Boat Ramp on the East Alligator River.
National Park Entry Fee is NOT included in Tour or Cruise costs as these Tours & Cruises depart from Kakadu.
We strongly recommend passengers to take out travel insurance to cover any unforeseen circumstances which may arise (including cancellation fees, medical and curtailment expenses, loss of luggage, early departure from tour due to death or illness etc.). Ask your Travel Agent for details whilst planning your trip.
Passenger Tour Re-Confirmation. Passengers can contact our free call number 1800 895 1791800 895 179 FREE to reconfirm any of their booking details with KCT.